Your personal information matters most to us. Everything about how joya nai collects, stores, and protects your data is clearly laid out here.
We don't just make promises — every commitment is backed by real action. Your data is safe with us.
All your personal data and transactions are secured with SSL/TLS encryption. No third party can access or read this information under any circumstances.
Joya nai only collects information that is strictly necessary to provide our services. No unnecessary data is requested.
Your personal information is never sold or shared with any advertising agency, data broker, or unauthorized third party.
You may request deletion of your account and associated data at any time. We will action the request within the designated timeframe.
All data stored on our servers is kept in encrypted databases. Multiple layers of security are in place to prevent unauthorized access.
Every part of this Privacy Policy is written in plain, straightforward language. There are no hidden clauses — what you read is exactly what we follow.
Welcome to the joya nai platform. This Privacy Policy ("Policy") is a clear agreement between joya nai and its members regarding the collection, use, and protection of information. We believe your privacy is a fundamental right — and protecting that right is our responsibility. Please read this Policy carefully before using the platform.
This Privacy Policy is an integral part of joya nai's Terms and Conditions. By using the platform, you are deemed to have accepted this Policy.
Joya nai only collects information that is necessary for providing services and managing accounts. Collecting unnecessary or excessive data goes against our policy. The data we collect falls into two main categories.
The information you provide when registering and managing your account includes:
Some information is collected automatically while you use the platform to help improve service quality:
Joya nai will never ask for your password, OTP, or full payment details via email, phone, or social media. If you receive such a request, contact Support immediately.
Joya nai uses collected data solely for specific, legitimate purposes. A complete list of those purposes is provided below.
| Data Type | Purpose of Use | Retention Period |
|---|---|---|
| Identity Information | Account Verification & KYC | 5 years after account closure |
| Mobile Number | Login, OTP & Support | For as long as the account remains active |
| Payment Information | Deposits & Withdrawals | 7 years after the transaction |
| Device & IP Information | Security & Fraud Prevention | 90 Days |
| Betting History | Dispute Resolution & Audit | 3 Years |
| Cookie Data | Session Management & UX Improvement | Session or up to 1 year |
Joya nai uses your information to manage your account, process transactions, personalize your gaming experience, and improve the overall quality of the platform. Your data is never misused for any other purpose.
Device information, IP addresses, and login history are analyzed to detect suspicious activity. This data plays a key role in preventing multiple accounts, money laundering, and bonus abuse.
Certain data — particularly financial transaction records — is required by applicable law to be retained for a specified period. Compliance with that legal obligation is the sole purpose of such retention.
Joya nai does not sell your personal information to advertisers, data brokers, or any unauthorized third parties. In certain limited circumstances, a minimal amount of data may be shared.
Outside of the situations described above, your data will not be shared with anyone. No third party will have access to your information without your consent.
Joya nai uses industry-leading security technology to protect your data. Each layer of protection is purpose-built and serves a specific role.
No method of transmission over the internet is 100% secure. However, joya nai makes every effort to keep your data protected. Use a strong password and never share it with anyone.
Every joya nai member has fundamental rights regarding their own data. Contact our Support team to exercise any of these rights.
You may request a copy of all information stored in your account.
You can request corrections to inaccurate or outdated information at any time.
You may request that your data be deleted when closing your account.
You have the right to object to the use of your data for specific purposes.
You have the right to receive your data in a structured, readable format.
If you have any concerns about data protection, contact joya nai support directly.
Joya nai uses cookies to ensure the platform runs smoothly. Cookies are small text files stored in your browser that help manage your session.
You can control or disable cookies through your browser settings. Note that disabling essential cookies may limit certain features.
Joya nai is strictly prohibited for users under 18. We do not knowingly collect data from minors. Age is verified at registration, and KYC verification is mandatory in any suspicious case.
If a minor has accidentally created an account and a guardian reports it, joya nai will immediately close that account and delete all associated data.
Joya nai stores data primarily on servers in Bangladesh and the Asia-Pacific region. Some technical services may require data to be processed on servers in other countries, in which case international data protection standards apply and all parties involved are bound by strict confidentiality agreements.
Joya nai reserves the right to update this Privacy Policy as needed. Members will be notified of significant changes via in-app notifications. The latest version will always be available on this page. Continued use of the platform after any changes constitutes acceptance of the updated policy.
If you have any questions or concerns about this Privacy Policy, please get in touch. Our dedicated Privacy team typically responds within 48 hours.
For privacy-related complaints or requests, contact us directly via Live Chat or email us at [email protected] — we are always ready to help.
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